Frequently Asked Questions.

We'd recommend getting in touch as early as possible — popular dates, especially in peak season (May–September and December), tend to book up 6–12 months ahead. That said, we do our best to accommodate shorter notice wherever we can, so it's always worth asking.

Once you're happy with your bespoke package, your date is secured with a deposit and a signed contract. Until then, dates are held on a first-come, first-served basis.

Every Moment Lab booking is tailored to the event. We'll put together a bespoke package based on your date, venue, guest count, and any add-ons you'd like — so you only pay for what suits your day.

Of course. Life happens, plans shift. As long as we have enough notice, we're happy to adjust timings, backdrops, or add-ons in the lead-up to your event.

Yes — we cover Newcastle and the wider North East as standard, and we're happy to travel further for the right event. Just mention your venue in your enquiry and we'll confirm.

We arrive 60–90 minutes before your booth is due to open, fully set up, test everything, and make sure it's ready to go before your guests arrive. Packdown takes around 45 minutes at the end of the hire.

Roughly 2m x 2m of floor space, with a ceiling height of at least 2.2m. If your venue is tighter than that, get in touch — we can usually work something out.

A single standard plug socket within 5m of the setup location is all we need.

Yes — every booking includes a dedicated Moment Lab attendant on-site throughout your hire. They'll run the booth, help guests, keep prints flowing, and make sure every shot looks its best.

Absolutely. If your venue has access restrictions or you'd like the booth styled and ready well before guests arrive, let us know — we'll build it into the plan.

Unlimited. Every guest in every photo walks away with their own print — no restrictions, no "one per group."

You choose — classic strip (2x6) or postcard (4x6). Both are printed on premium photo paper using professional dye-sublimation technology, which means they're smudge-proof, water-resistant, and built to last.

Yes. Every print includes a custom design — your names, date, event, logo, or whatever you'd like. We'll share proofs with you before the day.

A QR code on the booth screen sends their photo straight to their phone within seconds — ready to share however they like.

Your full digital gallery is delivered within 72 hours of your event. Every photo, full resolution, yours to keep and share.

We'll always do our best to work with you. Our full cancellation and rescheduling terms are outlined in your contract — if you'd like more detail before booking, just ask.

Yes — we hold full public liability insurance, and we're happy to share documentation with your venue if they require it.