Frequently asked questions

Every booking is quoted around your event, based on the length of your hire, your guest numbers and the experiences you choose, so pricing is bespoke and there are no fixed packages. Tell us about your occasion and we will send a tailored quote.

Every Moment Lab booking is tailored to the event. We build a bespoke package around your date, venue, guest count and any add-ons, so you only pay for what suits your day.

As early as you can. Popular dates in peak season, May to September and December, tend to book 6 to 12 months ahead, though we do our best to accommodate shorter notice, so it is always worth asking.

Once you are happy with your bespoke package, your date is secured with a deposit and a signed agreement. Until then, dates are held on a first-come, first-served basis.

Of course. As long as we have enough notice, we are happy to adjust timings, backdrops or add-ons in the lead-up to your event.

We will always do our best to work with you. Our full cancellation and rescheduling terms are set out in your agreement, and we are happy to talk them through before you book.

We arrive 60 to 90 minutes before your booth is due to open, set up, test everything and make sure it is ready before your guests arrive. Packdown takes around 45 minutes at the end of the hire.

Around two metres by two metres for a compact setup, and up to about three metres by three metres for The Studio with its backdrop or The Spin with its platform, with a ceiling height of at least 2.2 metres. If your venue is tighter, tell us and we will usually work something out.

A single standard plug socket within five metres of the setup is all we need.

The Studio and The Spin include a dedicated Moment Lab attendant throughout, running the booth and looking after your guests. The Signal is a drop-off booth that we deliver, set up and collect, and it runs quietly on its own through the event.

Absolutely. If your venue has access restrictions, or you would like the booth styled and ready well before guests arrive, let us know and we will build it into the plan.

Yes. We hold full public liability insurance, and we are happy to share documentation with your venue if they require it.

Three. The Studio is our open-air print booth, The Signal is a digital drop-off booth, and The Spin is a 360 video booth. Each suits a different kind of event, and we will help you choose.

From the AI Experience to Magazine, Spotlight, Glam, Newspaper, Mosaic, the Holiday Experience and Professional Headshots, each designed around your event and printed or shared on the night.

The Studio is open-air, so whole groups can step in together, with no cramped box, and everyone in the frame takes home a print.

Yes. Every print carries a custom design with your names, date, event or logo, and the welcome screen and branding can be styled to match. We share proofs with you before the day.

Unlimited, with The Studio. Every guest in every photo walks away with their own print, with no restrictions and no one-per-group limit.

You choose, classic strip (2x6) or postcard (4x6). Both are printed on premium photo paper using professional dye-sublimation, so they are smudge-proof, water-resistant and built to last.

A QR code on the booth sends each photo straight to their phone within seconds, ready to share however they like.

Your full digital gallery is delivered within 72 hours of your event. Every photo, full resolution, yours to keep and share.

Moment Lab is based in Newcastle and covers the North East as our home region. Most of our events sit across Newcastle, Northumberland, Durham and Tees Valley. We travel further afield for the right booking.

Travel is included for events within 30 miles of Newcastle. For venues beyond that, we add a small mileage contribution at £1 per mile round-trip, always agreed upfront in the quote. No hidden extras.